Privacy Policy — Verbisa Solutions Ltd

Verbisa Solutions Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you acknowledge that you have read and understood this policy.

1. Who we are

Verbisa Solutions Ltd is a company registered in England and Wales. Our registered office is at 6 More London Place, London SE1 2DA. We are the data controller for the personal data we process about you.

2. What data we collect

We may collect and process the following categories of personal data:

Identity data: First name, last name, job title, company name.
Contact data: Email address, telephone number, postal address.
Enquiry data: The subject matter and content of messages you send us via our contact form or by email.
Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
Usage data: Information about how you use our website, including pages viewed and time spent.
Marketing preferences: Your preferences for receiving marketing communications from us.

3. How we collect your data

We collect personal data through the following means:

Direct interactions — when you complete our contact form, email us, or call us.
Automated technologies — when you visit our website, we may automatically collect technical and usage data using cookies and similar tracking technologies.
Third parties — we may receive data about you from analytics providers (such as Google Analytics) or from referral partners.

4. How we use your data

We use your personal data for the following purposes, based on the lawful bases indicated:

To respond to enquiries (lawful basis: legitimate interests / performance of a contract) — to answer your questions, provide quotes, and engage in pre-contractual communications.
To deliver our services (lawful basis: performance of a contract) — to fulfil the consulting services you have engaged us to provide.
To send marketing communications (lawful basis: consent) — where you have opted in to receive updates, news, and service information from us.
To improve our website and services (lawful basis: legitimate interests) — to analyse how our website is used and to improve the quality of our services.
To comply with legal obligations (lawful basis: legal obligation) — to meet our obligations under applicable law, including accounting and tax requirements.

5. Data sharing and disclosure

We do not sell, rent, or trade your personal data. We may share your data with:

Service providers acting as data processors on our behalf (e.g. email platforms, analytics tools, cloud hosting providers), who are contractually bound to process your data only as instructed by us.
Professional advisers including lawyers, accountants, and insurers, where required.
Regulatory authorities where we are required to disclose data by law or court order.

6. International data transfers

Where we transfer personal data outside the UK, we ensure that appropriate safeguards are in place, such as UK adequacy decisions or Standard Contractual Clauses, in compliance with UK GDPR requirements.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is retained for up to 3 years. Client project data is retained for up to 7 years for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

Right of access — to request a copy of the personal data we hold about you.
Right to rectification — to request correction of inaccurate or incomplete data.
Right to erasure — to request deletion of your personal data in certain circumstances.
Right to restrict processing — to request that we limit how we use your data.
Right to data portability — to receive your data in a structured, machine-readable format.
Right to object — to object to processing based on legitimate interests or for direct marketing.
Rights related to automated decision-making — we do not use automated decision-making or profiling.

To exercise any of these rights, contact us at info@verbisasolutionsltd.site. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Cookies

Our website uses cookies to improve your experience and analyse site traffic. Strictly necessary cookies are used to make the website function. Where we use analytics or preference cookies, we obtain your consent first. You can control cookie settings through your browser. For more information, please refer to your browser's help documentation.

10. Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

13. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Verbisa Solutions Ltd
6 More London Place, London SE1 2DA
Email: info@verbisasolutionsltd.site
Tel: +44 7401 441325